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Remote control and access
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IT managers can remotely access and manage systems with RMM tools and PSA software solutions. This feature is especially useful for distributed workforces and in situations where physical access to infrastructure is restricted, like during pandemics or emergencies.
To manage the network environment without interruption, remote and hybrid work environments require remote monitoring and management solutions. Among the settings that may be requested for remote management and monitoring are Bring Your Own Device applications. See Bring Your Own Device Challenges for more information on BYOD.
 
Automatic detection and resolution: what is it?
RMM software uses a combination of advanced technologies and procedures to automatically detect and resolve issues. An overview of how it operates is provided here:
Automatic issue detection is made possible by: • Constant observation
Performance indicators and thresholds
Behavioral analysis, event logs and alerts, and security threat detection
The following methods enable automatic issue resolution: • Automated tasks and scripts
• Self-healing systems
Patch management; policy-based management; remote access and control; and integration with other tools

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