09-13-2024, 09:01 AM
A software program used in call centers to automate the process of dialing phone numbers is called a call center dialer. By automatically dialing numbers from a list, it enables more efficient outbound calls and frees up agents to focus on personal contact rather than manual dialing. Different types of dialers, like power dialers, preview dialers, and predictive dialers, are made to connect agents solely to answered calls in order to maximize call efficiency, decrease downtime, and boost productivity.