Omnichannel Contact Center: Worth It for Customer Experience?

[PaigeNicholson]

I’m considering setting up an Omnichannel Contact Center for my business to manage customer interactions across phone, email, social media, and live chat in one platform. Has anyone here made the switch to an omnichannel system? I’d like to know how it improved customer satisfaction and whether it streamlined your support processes. Was it easy to integrate with your existing CRM or other tools? I’m also interested in pricing and if it’s scalable for a growing business. If you’ve had any experience with Omnichannel Contact Centers, please share your thoughts, recommendations, or any challenges you faced. Thanks!