Account and service support
Sign in and open an authenticated ticket for billing, service configuration, access or technical questions connected to an existing account.
Open support ticketContact ExelNode
Use the right channel for faster, safer assistance.
Existing customers should use an authenticated support ticket for account-specific matters. Pre-sales questions can be sent by email or through the secure contact form.
Pre-sales guidance
Describe the website, application, location, traffic, software or hardware requirements you are planning for.
Contact sales securelySelf-service resources
Review knowledgebase information, announcements and current service notices through the ExelNode customer portal.
Open knowledgebaseDirect contact details
Keep sensitive account information inside the secure portal.
Do not send passwords, payment credentials or identity documents through ordinary email. Use authenticated tickets for information connected to an account or service.
Before contacting sales
Include the details that affect the recommendation.
Website hosting
Number of websites, expected traffic, storage, email and preferred server location.
VPS requirements
Operating system, software stack, RAM, CPU, storage, transfer and management expectations.
Physical infrastructure
For colocation: chassis size, power draw and hardware details. For dedicated servers: workload and storage needs.