Privacy policy
How information is handled when you browse, order services or contact our team.
Information collected
ExelNode may collect information supplied during account creation, ordering, payment, support and website use. This can include contact details, billing information, service configuration, support communications and technical logs.
How information is used
Information may be used to provide services, process orders, secure accounts, communicate about service activity, respond to support requests, prevent abuse and meet legal or operational obligations.
Billing and service providers
Payment and service delivery may involve third-party providers. Those providers process information under their own terms and privacy practices where applicable.
Security
Reasonable administrative and technical measures are used to protect account information. Customers also play an important role by using strong credentials, protecting authentication methods and reporting suspected compromise promptly.
Live chat
ExelNode uses Tawk.to to provide live chat. Loading the chat widget may share browser, device and network information with Tawk.to. Chat messages and any contact details you provide are processed to operate the conversation and respond to your request. Do not send passwords or payment-card details through live chat.
Retention
Information may be retained for as long as needed to provide services, maintain records, resolve disputes, prevent fraud and meet legal or financial requirements.
Requests and corrections
Customers can review and update many account details through the client portal. Other privacy requests may require identity verification before action is taken.
Contact
For account-related privacy requests, use an authenticated support ticket. General enquiries may be sent to sales@exelnode.com.