Terms for ordering and using ExelNode services.

Scope and agreement

These Terms of Service govern access to ExelNode websites, client portals and hosting or server services. By placing an order or using a service, the customer agrees to the terms presented during checkout and any service-specific conditions.

Account responsibilities

Customers are responsible for maintaining accurate account information, protecting login credentials and controlling access to their services.

Account-specific instructions, verification requests and sensitive information should be exchanged through authenticated support channels.

Orders and activation

Service availability, configuration options and activation timing may depend on payment review, stock, provisioning requirements and customer verification.

A price shown on the website does not replace the final checkout summary. Customers should review currency, billing cycle, configuration, taxes and renewal terms before payment.

Payments and renewals

Invoices are due according to the billing cycle shown in the client portal. Customers are responsible for renewing services before suspension or termination deadlines.

Promotions, discounts or first-invoice offers may have separate conditions and may not apply to renewals.

Acceptable use

Services may not be used for unlawful activity, unauthorized access, abuse, malware distribution, phishing, fraud, harmful network activity or content that violates applicable rights or laws.

ExelNode may investigate complaints and take proportionate action when service use creates security, legal or operational risk.

Resource and service limits

Customers must operate within the resource limits of the selected plan. Shared environments are intended for workloads appropriate to shared hosting; sustained or abusive consumption may require optimization or migration to a higher service tier.

Unmanaged VPS and server customers are responsible for operating-system administration, updates, software security and backups unless a separate managed service is explicitly purchased.

Support

Support scope depends on the purchased service. Account and service requests should be submitted through the secure client portal so the request can be associated with the correct customer and service.

Suspension and termination

A service may be suspended or terminated for non-payment, prohibited use, material breach, security risk or legal requirements. Where appropriate, customers should address notices promptly through the client portal.

Customer data and backups

Customers remain responsible for maintaining independent backups of important data. Backup features, when included, should not be treated as the only copy of business-critical information.

Changes to terms

Terms may be updated as services, laws or operational requirements change. The version published on the website or presented during ordering applies from its stated effective date.

Contact

For account-specific questions, use an authenticated support ticket. General enquiries may be sent to sales@exelnode.com.